GIS Technical Support

Department: GIS Solutions | Ahmedabad

Inquiries are significance of enthusiasm. If you are enthusiastic enough to satisfy the queries of customer  and act as an mediator between organization and customer than be a part of Scanpoint Geomatics Limited to serve the nation and make our product reach in each corner of nation.

What you’ll do?

  • Provide world-class technical support to end users of IGIS software to effectively diagnose and resolve incidents, while making a positive impression
  • Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
  • Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including ArcGIS for Desktop, ArcGIS for Desktop extensions, and other related desktop technologies
  • As the Subject Matter Expert, document technical issues via incident tracking which involves authoring, technical editing, and publishing of Knowledge Base articles as well as authoritative online content
  • Interpret user issues to determine or recommend software changes to product engineers
  • Work in other technical areas of software support as customer and business needs require

Requirements

  • 1+ year experience in Technical Support
  • Good communications skills
  • Ability to listen and active problem solving skills
  • Good interpersonal skills
  • Ability to handle pressure

Recommended Qualification

  • Any qualification.

About SGL

Scanpoint Geomatics Ltd is engaged in providing End-to-End Geospatial Products and Solutions for more than a decade.We have developed IGiS–world’s first integrated GIS, Image Processing, Photogrammetry and CAD platform in technology development partnership with Indian Space Research Organization (ISRO) | Government of India. All our products and solutions are entirely “Make in India” and our mission is to shape the future of a “GIS-enabled India”.

 

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